TRUSS is a supply chain and operations partner for product-based ecommerce brands. I coordinate the relationships and handoffs between your suppliers, inventory, fulfillment partners, and sales channels, so nothing falls through the cracks as you scale.
See How Truss WorksGrowth stalls when the connection between your suppliers and fulfillment partners breaks down.
I coordinate purchase orders, production timelines, inbound shipments, and fulfillment requirements, keeping inventory availability and supplier commitments aligned as your business grows.
Inventory decisions affect nearly every part of your business, including cash flow, storage, and your ability to keep selling.
I monitor sell-through, forecast needs, plan replenishment, and help you make purchasing decisions based on what your business is actually doing.
There is always something moving behind a storefront.
I manage the day-to-day operational work across your sales channels, listings, and fulfillment issues, so problems get caught and handled before they cost you.
Revenue alone doesn't tell you whether your business is actually working.
I track the operational decisions that affect your margins, from inventory and fulfillment costs to channel fees, so growth improves your bottom line instead of eating into it.
Email is part of how customers experience your business, from their first purchase to waiting for a product to return. I help Shopify brands set up focused Klaviyo flows with clear messages, considered timing, and a plan for how each automation should work.
We start with the customer experience you want to improve and review your current store and email setup. From there, we agree on the flows, copy, email layout, testing, and handoff your project needs.
Back-in-stock alerts and replenishment reminders for products customers use regularly, with timing based on product use and the information available in your setup.
Welcome, abandoned checkout, and post-purchase flows that help customers understand your products and what to expect after buying.
A communication plan and email copy for preorder milestones or changing delivery dates, with automation scoped around reliable updates from your operation.
Available as a standalone project. Pricing is based on the number of flows, your current setup, and the work involved. You can inquire about a Klaviyo project at any stage of your business.
Ask About KlaviyoWe look at how your operation currently works, where coordination is becoming difficult, and what needs greater attention.
I learn how your business currently operates, including your suppliers, systems, numbers, responsibilities, and immediate priorities, so we can establish exactly what I will manage.
I take over the coordination within our agreed scope and keep you updated through a shared dashboard instead of a scramble of emails.
As your business changes, I adjust the systems, priorities, and level of coordination supporting it.
TRUSS works with established product-based ecommerce brands that need experienced operational support across suppliers, inventory, fulfillment, and sales channels.
The storefront is only one part of a product-based business. Behind it is a network of suppliers, purchase orders, inventory decisions, fulfillment partners, sales channels, fees, and deadlines that all have to work together.
TRUSS exists to manage that network.
I started my career building the front end of Shopify stores, but studying Supply Chain Management drew my attention to the operation behind the storefront and how products move through the business. I built TRUSS around the belief that suppliers, inventory, fulfillment, sales channels, and profitability cannot be managed effectively in isolation.
I work directly with founders to strengthen the operation behind the brand, protect profitability, and create the structure needed to grow across channels and markets. Every engagement is handled directly by me, with close attention to the details and relationships that keep the business moving.
Ongoing operations management starts at $3,000 per month, with a $1,500 one-time onboarding fee. Standalone Klaviyo projects are quoted separately based on scope.
This level of support generally makes the most sense for established product-based brands generating at least $60,000 per month in ecommerce revenue, although revenue is only one part of the equation.
Every engagement is scoped around the needs of the business. Your monthly management plan may include supplier communication, purchase-order tracking, inventory planning, inbound shipment coordination, 3PL communication, channel issue management, operational reporting, and profitability monitoring. SKU count, account complexity, sales channels, inventory volume, and the level of operational support you need all factor into the final scope.
Before we schedule a call, I will ask you a few questions about your business so I can understand where you are today and whether TRUSS is the right fit. If it makes sense to move forward, I will send you a link to schedule a conversation. We will talk through your business, what you need help with, and what working together could look like.
Whether you need ongoing operations support or a focused Klaviyo project, tell me what is happening inside your business and where you need help.
Submit an InquiryShare a little about your business and the support you need, including any Klaviyo flows you want to set up or improve.